Welcome to Pet Academy! This Shipping and Delivery Policy outlines the terms and conditions for the shipping and delivery of both digital and physical products purchased through our website. By placing an order with us, you agree to this policy.
1. General Overview
1.1. Pet Academy ships physical products within India and delivers digital products globally.
1.2. Orders are processed and shipped/delivered only on business days (Monday to Saturday, excluding public holidays).
2. Shipping Policy for Physical Products
2.1. Order Processing Time
- Orders are processed within 1-3 business days of payment confirmation.
- You will receive an email notification with your order details once your order has been processed.
2.2. Shipping Time
- Standard delivery takes 5-7 business days, depending on your location.
- Delivery times may vary due to unforeseen circumstances, including courier delays, natural disasters, or holidays.
2.3. Shipping Charges
- Shipping charges are calculated at checkout based on the product weight, dimensions, and destination.
- Free shipping may be offered on specific products or for orders exceeding a certain amount, as indicated on the website.
2.4. Tracking Your Order
- Once your order is shipped, you will receive a tracking number via email or SMS to monitor your shipmentâs progress.
2.5. Delivery Address
- Please ensure that your shipping address is accurate and complete. Pet Academy will not be responsible for delays or losses due to incorrect or incomplete addresses.
3. Delivery Policy for Digital Products
3.1. Instant Delivery
- Digital products such as eBooks and online courses will be delivered via email or made accessible through your account immediately after payment confirmation.
3.2. Access Issues
- If you face any issues accessing your digital products, please contact us at [support email or phone number] for assistance.
3.3. Non-Refundable
- Digital products are non-refundable once accessed or downloaded. Ensure you review the product details before making a purchase.
4. Delayed or Lost Shipments
4.1. For Physical Products:
- If your shipment is delayed beyond the estimated delivery date, please contact us at [support email/phone] with your order number for assistance.
- Lost shipments will be investigated with the courier service, and replacements will be issued if necessary.
4.2. For Digital Products:
- In case of non-receipt of digital product access, contact our support team for a resolution.
5. Damaged or Defective Products
5.1. Physical Products
- If you receive a damaged or defective physical product, notify us within 48 hours of delivery by emailing us at [support email]. Provide photos of the damage along with your order number.
- We will arrange for a replacement or refund based on the issue.
5.2. Digital Products
- If a digital file is corrupted or inaccessible, contact us for a fresh download link or access to the product.
6. International Shipping
- Currently, Pet Academy does not ship physical products internationally. Digital products, however, are accessible worldwide.